FAQs

Account Cards

• Are Debit Cards free with my checking account?

  Your first Debit Card is free with your checking account. If you need a new card due to fraud, a name change, or an expiration, the new card is free. Replacement cards for other reasons are $5.

• Why are the name and numbers on my card flat?

  Instant Issue Cards are printed flat. If you’d prefer a card with a name and numbers that are embossed, request that your card is mailed to you.

• My ATM card is worn out. Can I get a new card?

  We can print you a new card for a $5 fee.

   

• How can I get an ATM & Debit Card?

  You can get your card instantly by coming into any of our branch locations. Or you can call (435) 723.3437 to request a card, and we will mail it to you.

• If I already have a Debit Card, can I also get an ATM Card?

  Yes! An ATM Card is a great back-up in case you lose your Debit Card.

Alerts and Notifications

• How do I sign up for Online Banking?

  Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723-3437. We’ll walk you through the process!

BaZing Rewards

• What should I do if I need help with BaZing?

  If you have any questions or need help, please contact BaZing directly. You can reach them at 1.855.822.9464 or customer.service@bazing.com.

Bill Pay

• How do I add my Alexa and use voice bill pay?
  1. Complete the “Add Alexa” process from the “My account” page in Bill Pay.
  2. In the Alexa app, use the search feature to select the iPay QuickPay℠ skill, then enable it.
  3. Follow the instructions and use your credentials created during the “Add Alexa” process in bill pay, establishing the link between Alexa and bill pay.
• What if I can’t remember my username for Online Banking?

  Call the credit union and we can help you set it up over the phone, (435) 723.3437.

• Do I need a checking account to use Bill Pay?

  Yes, you must have a checking account with Elevate.

• Is there ever a fee to use Bill Pay?

  Bill Pay is completely free for all personal checking accounts. For business accounts, there is a $0.75 fee for every transaction after the first five.

• How do I get the Mobile Banking app?

  Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

  

  

• How do I sign up for Online Banking?

  Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723-3437. We’ll walk you through the process!

• How do I use Bill Pay?

  Login to online banking, click on the “Services” tab and then select “Bill Pay.” If you aren’t signed up for online banking, you can enroll online today. You can also visit a branch or call us at 435-723-3437 and we can help you get started.

Board of Directors Volunteer

• Who is eligible to become a credit union volunteer?

  Any member of at least 18 years of age or older is eligible to become a volunteer as long as you are a member in good standing with the Credit Union. To be considered fill out the application package.

  Each year the Board will appoint a nominating committee who will review a list of nominees for the office of Director and select the individual(s) who possess the skills and experience necessary for this position. Then the membership will vote on who they would like to represent them.

• If elected, how long do I serve?

  Directors are elected to a two- three year term and may run for re-election should they so desire; the credit union does not impose term limits.

• What meetings do I need to attend?

  The primary meeting of the Board of Directors is once per month. The meeting is held on the 3rd Thursday in the evening hours at 5:00 p.m. and often takes one (1) to two (2) hours. There are times however when special meetings are necessary and can be called during the day or evening.

  Director meetings are extremely important and must be taken seriously and as such must be given a high priority in one’s schedule. Critical information is shared at each and every meeting and only through your attendance can you expect to make intelligent decisions for the credit union.

  Once a year you will also be required to attend a Strategic Planning weekend that is usually held in the fall.

• Will I get any training?

  The credit union stresses the importance and relevance of education to our volunteers. Every year the credit union provides each director with several opportunities to attend educational forums.

• What is the compensation?

  There is no compensation given, thus the literal meaning of “VOLUNTEER”.

• What responsibilities would I have?

  The primary responsibility of a Director is to safeguard the member’s financial assets and to meet our member’s needs in terms of product and services. Directors develop a road map of priorities (strategic planning) for management and staff to follow. Directors set policy in such areas as: lending, collections, and investments just to name a few. Each Director will be assigned to certain committees to help with.

• Would I make a good credit union volunteer?

  Volunteers must maintain a balanced focus on serving member needs while preserving the financial strength of the credit union. Below are some important factors to consider “prior” to becoming a credit union volunteer:

  • Be familiar with credit union products and services.
  • Understand the economics and social conditions affecting the credit union.
  • Be committed to attending both scheduled meetings and educational programs offered by the credit union.
  • Be a member in good standing and utilize Elevate Credit Union for your primary financial accounts.
  • Act as an ambassador for your credit union. Pay attention to the needs and wants of fellow members as well as the community at large, and report your findings to credit union management.
  • Always put the credit union first. The safety and soundness of Elevate Credit Union should come before any personal agendas.
• O.K. how do I volunteer?

  Serving as a credit union volunteer is a highly responsible and challenging position, which brings about tremendous satisfaction in the helping of others. To volunteer for your credit union simply complete our Volunteer Application Package and return it to the credit union.

Business

• What should I bring to open a Business Checking account?

  To open a business checking account, bring the following items:

  1. Government Photo ID (driver’s license, passport, or another form of government issued photo identification)
  2. Second form of ID (debit card, credit card, letter with your name, some other form of identification)
  3. Social Security Number
  4. Deposit of at least $25
  5. Beneficial Ownership Certification Form (see our FAQ on beneficial owners)

  Additional documents will be required for opening a business account depending on the type of business that you have.

  • Sole Proprietorship (Business Name Registration, Business License, EIN or Social Security #)
  • Partnership (Articles of Incorporation, Partnership Agreement, Business License and EIN)
  • Corporation or LLC (Articles of Incorporation, Business License, EIN)
  • Association or Club (Letter authorizing signer, EIN)
  • Non-Profit Organization (Articles of Incorporation, EIN, Letter from National Organization if local chapter)
• What is a beneficial owner certification form?

  Federal law requires that we collect information about beneficial owners for new business accounts. Beneficial owners are individuals who own 25% or more of the legal entity and individuals who have significant responsibility to control the legal entity. You can download and fill out a beneficial owner form to bring with your new account. The form needs the following information from beneficial owners:

  1. Name
  2. Address
  3. Date of birth
  4. Social Security Number
  5. Driver’s License, State-Issued Identification Card, Passport, or Alien Identification Card

  If you have questions, we’d love to help! Call us at (435) 723.3437 and ask for a New Account Specialist.

Certificates

• How often can I withdraw from the 7-month Fluid Certificate? How often can I make deposits?

  You can withdraw monthly, and make unlimited deposits.

• What is the minimum to open a certificate?

  Most of our certificates can be opened with $500, except for a Starter Certificate, which is just $50 to open and the 7-month Fluid Certificate which is $10,000 to open.

• Do any of the certificates bump rates?

  Yes, we have this feature on our 18-month certificate.

• Are there any penalties for early withdrawal on certificates?

  Yes, If funds are withdrawn from the certificate before it reaches its term, some dividends will be forfeited. (6-12-month certificates lose 2 months of dividends, and 18-36-month certificates lose 6 months of dividends)

• What happens after my Starter Certificate reaches $500?

  It will be rolled over to a 12-month Certificate.

• Do I need to make a deposit each month in my Starter Certificate?

  Yes, you need to commit to at least a $25 per month deposit.

• How does a Fluid Certificate work?

  Fluid Certificates are for terms of 7 months and require a minimum opening deposit of $10,000. You can add money to the Fluid Certificate at any time. One withdrawal can be made each month without a penalty as long as the balance remains above $10,000.

• What happens if I withdraw money from a Certificate before it matures?

  If you withdraw the money from a Certificate before it matures, you’ll never lose the principal that you have invested. There might be interest penalties for the early withdrawal. If you think you’ll need to withdraw money from the Certificate, consider a Fluid Certificate. As long as your balance remains over $10,000, you can make one penalty-free withdrawal per month.

Checking Accounts

• What does roadside assistance cover?

  Roadside assistance covers:

  • Towing
  • Battery service
  • Flat tire assistance
  • Fuel
  • Oil, fluid, and water delivery service
  • Lock-out assistance
  • Collision assistance
  • Extrication assistance
• Are Debit Cards free with my checking account?

  Your first Debit Card is free with your checking account. If you need a new card due to fraud, a name change, or an expiration, the new card is free. Replacement cards for other reasons are $5.

• How much does Advantage Checking cost?

  There is a $3.95 monthly fee.

• How does Accidental Death Coverage work?

  Accidental Death Coverage covers deaths that occur due to accidents. Check the “Guide Benefits” on the Bazing website for information on how Accidental Death Coverage can be used if tickets have already been purchased.

• How much does the cell phone insurance cover?

  It will cover $400 twice a year.

• How do I set up Direct Deposit?

  Simply ask your employer to set it up for you today. You’ll need your account number and Elevate Credit Union’s routing number: 324376818. Keep in mind that the name on the payment transferred must match the name on your account. Contact us if you have further questions or need assistance setting up Direct Deposit!

• Are there any exclusive benefits for 55+ members?

  Yes! 55+ members with a checking account are eligible to receive up to two free boxes of checks per year.

• How can I get checks?

  You will get 12 free counter checks when you open a Checking Account with a balance of $100 or greater. Members that are 55+ can get up to two free boxes of checks per year, one box at a time. Additional checks can be purchased by contacting us.

• What should I do if my card is lost or stolen?

  You can turn off lost or stolen cards in our mobile app so that they can’t be used. If you find your card again, you can turn it back on so that you can continue to use it.

  If you don’t have the mobile app, or know that your card has been stolen, you can report it online or call us at 1-800-682-6075.

   

• How does Courtesy Pay work?

  If you overdraw on your checking, we may cover the amount charged anyway, saving you from the embarrassment and frustration of a declined card. A $23 fee is assessed for this service, but you may save money on bounced checks and merchant fees. If there are available funds in the member’s shares account, the funds will be transferred to checking before Courtesy Pay occurs. Courtesy Pay is for accounts in good standing, has a maximum coverage amount of $600, and may not become effective for the first 90 days of a new account.

Digital Wallet

• How do I set up Digital Wallet?

  Simply open the “Apple Pay” app on your iOS device, and add in your Elevate card details.

• Are Elevate cards compatible with other payment solutions, such as Samsung Pay?

  Not at the moment, but we are working on getting Samsung Pay and Google Pay added soon!

• My card looks different on Apple Pay. Why?

  Apple Pay uses a graphical representation, not an identical replica of your Elevate card, so the image of your card won’t be exact. 

• Where can I get more information about digital payments?

  Apple Pay has more specific information on its site.

• How is my personal information protected with Digital Wallet?

  Apple Pay doesn’t store your credit or debit card number on your device, which means that you never reveal your name, card number or security code to merchants. Your device creates a unique digital code which is used to verify payment. Plus, the whole system is protected by Visa’s Zero Liability policy, which protects you from unauthorized, fraudulent purchases.

• Will my phone or watch work with Digital Wallet?

  Not all phones and smartwatches are compatible with Apple Pay. You need an iPhone 6 or higher to pay in stores. Even if your phone cannot pay in stores, Apple Pay can easily make purchases within some apps.

Direct Deposit

• How do I set up Direct Deposit?

  Simply ask your employer to set it up for you today. You’ll need your account number and Elevate Credit Union’s routing number: 324376818. Keep in mind that the name on the payment transferred must match the name on your account. Contact us if you have further questions or need assistance setting up Direct Deposit!

• How do I use Mobile Deposit?

  Before you get started, make sure you have signed up for Online Banking and downloaded the Mobile Banking app.

  1. Endorse your check like this: Line 1: “For mobile deposit to account # __________”
     Line 2: Your Signature
  2. Open the app and go to “Mobile Deposit”
  3. Lay the check on a flat, solid, dark surface in a well-lit area and snap a picture with your phone
  4. Follow the upload instructions
  5. Choose which account to deposit the check into

Elevate FAQs

• Why are you changing the name after 65 years?

  As we expand into other counties and areas we wanted a name we could grow with so people understand that they too can be a member of the credit union. It’s not about departing from our roots, but rather, opening ourselves up to opportunities to help and serve more people.

•  Is the name change the result of a merger?

   No. Our new name will better reflect who we already are and who we are able to serve.

• When will the name change take effect?

  We will officially become Elevate Credit Union on Wednesday, January 1, 2020.

• Will the name change affect my membership status?

   Not at all. The name change has no impact on member status. You and your fellow members will always be our credit union’s owners.

• Will my account number(s) stay the same?

  Yes!

• Will the routing number stay the same?

  Yes, the routing number will stay the same.

• Do I need to order new checks?

  No, your Box Elder Credit Union checks can be used until they are gone.

• Will my checks, debit card, and credit card still work if they have the Box Elder County Credit Union logo on them?

  Yes, they will still work.

• Will I be getting new debit/credit cards that say Elevate Credit Union on them?

   When your existing cards expire, we’ll provide you with your cool new cards that have Elevate Credit Union on them. If you don’t want to wait until your existing card expires you can request a new card for $5.

• Do I need to notify my employer regarding my direct deposit?

  No. All information sent to Box Elder County Credit Union will continue to be processed by Elevate Credit Union.

External Transfers

• How much does Bank2Bank cost?

  Bank2Bank is completely free.

• How much does a Wire Transfer cost?

  Sending a Wire Transfer costs $15. Receiving one is completely free.

• What information do I need to receive a Wire Transfer?

  Incoming wires must include all three steps listed below. Incorrect or incomplete information may result in a returned wire. We’re happy to help if you have questions!

  1. Receiving institution:

  Corporate America Credit Union
  4365 Crescent Road
  Irondale, AL 35210
  ABA # 262090120

  2. Further Credit to:

  Elevate Federal Credit Union
  1023 Medical Drive
  Brigham City, UT 84302
  ABA # 324376818

  3. Beneficiary:

  Elevate CU Member account number.

  Member’s name and address as they
  appear on their Elevate CU account.

Home Loans

• What kind of things can I do with a Home Improvement Loan? How much can I borrow?

  Home Improvement Loans can cover almost any kind of repair or improvement, including traditional repairs, energy efficient appliances, solar heating, and even landscaping. You can borrow up to $7500 with this loan.

• What’s the difference between a Home Equity Loan and a Home Equity Line of Credit (HELOC)? Does Elevate offer both?

  Both loans let you use your home’s value to borrow money. With a Home Equity Loan, you’ll get all the cash you borrow right away, just like most other loans. A Line of Credit, on the other hand, approves you for a certain amount and then lets you borrow from it as needed. With this option, you’ll only pay interest on what you actually borrow. It’s a great choice if you are working on an ongoing project.

  At Elevate, we offer both types of loans, so you can pick what’s best for you.

Ira

• Will I have to pay taxes? How much will I be taxed?

  With a Roth IRA, you won’t pay taxes when you withdraw the money. However, you will pay taxes on withdrawals for a Traditional IRA. How much you will be taxed depends on how much you contribute.

• What’s the difference between Traditional and Roth IRAs?

  In short, a traditional IRA offers tax-deductible contributions while a Roth IRA allows the account to grow tax-free.

  Traditional IRAs:

  • Contributions may be tax-deductible
  • Earnings can grow tax-deferred until withdrawn
  • Penalty free withdrawals for qualifying education expenses, home purchases, and medical expenses
  • All earnings and deductible contributions are taxable upon withdrawal

  Roth IRA

  • Contributions are not tax-deductible
  • Withdrawals and earnings may be tax free
  • Penalty free withdrawals after age 59 ½, disability, death or for a first time home purchase

Mobile Banking

• Can I deposit foreign checks with Mobile Deposit?

  No. Unfortunately, we cannot accept foreign checks through Mobile Deposit.

• Should I keep my check after I use Mobile Deposit?

  Keep your deposited check until it clears in your account. After it clears, you can shred it.

• Should I sign my checks a certain way for Mobile Deposit?

  Yes. Sign your checks like this:

  • For Mobile Deposit to account _________
  • Your signature
• What if I can’t remember my username for Online Banking?

  Call the credit union and we can help you set it up over the phone, (435) 723.3437.

• Is there a limit to how much I can use Mobile Deposit?

  There is a daily limit of 5 checks and $2,000.

• If I use Mobile Deposit, when will my money be available?

  On the following business day (M-F) by 10:30am, excluding holidays.

• How do I use Mobile Deposit?

  Before you get started, make sure you have signed up for Online Banking and downloaded the Mobile Banking app.

  1. Endorse your check like this: Line 1: “For mobile deposit to account # __________”
     Line 2: Your Signature
  2. Open the app and go to “Mobile Deposit”
  3. Lay the check on a flat, solid, dark surface in a well-lit area and snap a picture with your phone
  4. Follow the upload instructions
  5. Choose which account to deposit the check into
• How do I get the Mobile Banking app?

  Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

  

  

• How do I sign up for Online Banking?

  Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723-3437. We’ll walk you through the process!

Online Statements

• How do sign up for Online Statements?

  You can sign up for Online Statements through your Online Banking Account. If you have any questions or would like help signing up, give us a call and we can get you signed up over the phone.

• How do Online Statements protect my accounts and identity?

  Online Statements are protected by layers of security, encryption, and login passwords within your Online Banking Account.

• Can I receive both Online Statements and Paper Statements?

  No.

• How do I get the Mobile Banking app?

  Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

  

  

• How do I sign up for Online Banking?

  Online Banking gives you access to a bunch of awesome resources, like Bill Pay, Online Statements, and Mobile Banking. If you aren’t signed up, you can enroll online today. You can also visit a local branch or call us at (435) 723-3437. We’ll walk you through the process!

Overdraft and Courtesy Pay

• What is the maximum amount that Courtesy Pay will cover?

  $600

• How do I sign up for an Overdraft Line of Credit?

  Members must apply for an Overdraft Line of Credit and qualify on approved credit.

• How does Courtesy Pay work?

  If you overdraw on your checking, we may cover the amount charged anyway, saving you from the embarrassment and frustration of a declined card. A $23 fee is assessed for this service, but you may save money on bounced checks and merchant fees. If there are available funds in the member’s shares account, the funds will be transferred to checking before Courtesy Pay occurs. Courtesy Pay is for accounts in good standing, has a maximum coverage amount of $600, and may not become effective for the first 90 days of a new account.

• How does Overdraft Protection work?

  Overdraft Protection is a line of credit that’s linked directly to your account. If you overdraw on your checking, it steps up to cover the costs—so that you don’t have to pay hefty insufficient funds fees. From there, it works like a simple loan from Elevate. Pay it off right away to avoid interest, or as you can for a low rate. To opt in to Overdraft Protection, contact us at any time.

Payday Loans

• Is there an application fee?

  Yes, there is a $25 application fee.

• Do I need to have Direct Deposit?

  Yes, you must have had at least one Direct Deposit come into your account in order to qualify for a Payday Loan.

• Do I have to pay the loan off within a certain amount of time?

  Yes, you must pay off your loan within 30 days.

• How is Elevate Credit Union different than other Pay Day lenders?

  Our rates are typically lower and you will pay less because of it!

Reloadable and Gift Cards

• Can TravelMoney Cards get cash back?

  Yes.

• What kinds of fees do TravelMoney Cards carry?

  There is an inactivity fee of $3 after three months and a monthly fee of $1.75.

• Do Visa Gift Cards have an inactivity fee?

  Yes, $5 dollars after 12 months.

• Are reloadable and gift cards connected to my account?

  No. Visa Gift Cards, Everyday Spend Cards, and TravelMoney Cards may be purchased and loaded from your account, but they are not linked to your account.

• Can I reload Visa Gift Cards?

  No. You cannot add additional money to Visa Gift Cards once they are purchased.

• How much does it cost to get a Visa Gift Card?

  $2.

• When I pay with an Everyday Spend Card, can I get cash back?

  Yes.

• Does an Everyday Spend Card carry inactivity fees?

  Yes. Everyday Spend Cards will be charged a $5 inactivity fee after 10 months.

• How much does it cost to get an Everyday Spend Card?

  $5.

• Can I use reloadable cards and gift cards abroad?

  Yes, Everyday Spend Cards, Visa Gift Cards, and TravelMoney Cards can be used abroad.

Remote Card Control

• What should I do if my card is lost or stolen?

  You can turn off lost or stolen cards in our mobile app so that they can’t be used. If you find your card again, you can turn it back on so that you can continue to use it.

  If you don’t have the mobile app, or know that your card has been stolen, you can report it online or call us at 1-800-682-6075.

   

• How do I get the Mobile Banking app?

  Once you’ve signed up for Online Banking, you can download the app by following one of the links below!

  

  

Safe Deposit Box

• How do I pay for Safe Deposit Boxes?

  The cost is withdrawn from your account each year.

• What are the sizes and costs of Safe Deposit Boxes?

  We offer boxes at the following sizes and annual price points:

  3 x 5 x 21 ½	$10
  3 x 10 x 21 ½	$15
  5 x 10 x 21 ½	$20
  10 x 10 x 21 ½	$35

Skip a Pay

• How do I apply to skip a payment?

  Applying is quick and easy:

  • Begin your online application.
  • Enter YOUR name and email address in the “Initiator” section. If you have any other borrowers or guarantors on your loan, enter each of their names and emails in the “Subsequent Signer” section.
  • Click “Begin Signing” in the lower right corner. If you agree, click the box next to the yellow arrow that says, “I agree to use Electronic Records and Signatures.” Then click “CONTINUE” to keep filling out your application.
  • On the “Borrower Signature” line, click “SIGN.” Click “ADOPT AND SIGN.” Then click “FINISH” in the lower right corner.
  • If there are other people on the loan, the form will be forwarded to them.

Special Loans

• How does Overdraft Protection work?

  Overdraft Protection is a line of credit that’s linked directly to your account. If you overdraw on your checking, it steps up to cover the costs—so that you don’t have to pay hefty insufficient funds fees. From there, it works like a simple loan from Elevate. Pay it off right away to avoid interest, or as you can for a low rate. To opt in to Overdraft Protection, contact us at any time.

Specialty Savings

• Do Specialty Savings Accounts cost anything?

  Nope! Specialty Savings Accounts are a free service for members.

• When can I take money from my Christmas Club account without penalty?
  Between October 1st and December 31.

Visa Credit Card

• What are the requirements for a Visa Credit Card?

  You must be at least 18-years-old, fill out a Visa Credit Card application, and be approved based on your credit. We’d love to walk you through the process! Contact us to get started.

• When are payments for Visa Credit Cards due?

  Monthly payments are due by the 28th of each month. The minimum payment is $15 or 4% of the balance, whichever is greater. Statements for Visa Credit Cards are also issued monthly.

• What should I do if my card is lost or stolen?

  You can turn off lost or stolen cards in our mobile app so that they can’t be used. If you find your card again, you can turn it back on so that you can continue to use it.

  If you don’t have the mobile app, or know that your card has been stolen, you can report it online or call us at 1-800-682-6075.

   

Youth Accounts

• How much do I need to deposit in a Kids Savings Account to get a prize or birthday gift?

  Only $5!

• What happens to a Kids Savings Account when my child turns 13?

  When your child turns 13, the account will turn into a Teen Savings Account.

   

   

• Can my child get a debit card?

  Kids can get an ATM card with their savings account. If the adult tied to the account opens a related checking account, kids can also get a Debit Card.

• How do I open a Kids Savings Account?

  Kids Savings Accounts are set up in the child’s name with an adult as a joint owner. In addition to information for the adult as the joint owner, you will need the following:

  • An initial deposit of $25
  • Child’s Social Security number
  • Child’s birth date
• What do I need to open a Teen Savings Account?
  To open a Teen Savings Account, pop by any of our branches and bring:

  • $25
  • Know or bring your social security number
  • ID like a student ID or driver’s license
  • Bring a parent or someone 18 or older